To keep your jewellery in excellent condition, avoid exposing it to harsh chemicals, perfumes, or excessive moisture. Clean your pieces regularly with a soft cloth and store them in a jewellery box to prevent scratching.

Shipping times vary depending on your location and the type of product ordered. Most orders are processed within 1-2 business days, and shipping typically takes 7-12 business days. We offer express shipping for quicker delivery.

Yes, we are committed to ethical production practices. Our jewellery is crafted with care, ensuring that all materials are sourced responsibly. We work with trusted suppliers who adhere to strict ethical guidelines to ensure fairness, transparency, and sustainability

We are committed to reducing our environmental footprint. From sourcing materials responsibly to using eco-friendly packaging and minimizing waste in our production processes, we aim to minimize the impact of our business on the environment.

At this time, we do not offer solid gold or solid silver pieces. Instead, we specialise in high-quality gold-plated and sterling silver jewellery that combines elegance with durability.

If you would like to return, exchange, or request a refund for an item, please follow these steps:

Reach out to our customer service team with your order details, including your order number, the item(s) you wish to return/exchange, and the reason for your request via the contact page.

Ensure that your request complies with our Return and Exchange Policy. This typically includes a timeframe from the date of purchase and that the item is in its original condition.

Once we receive your request, we’ll provide you with return instructions, including a return shipping label (if applicable).

Once the returned item is received and inspected, we will process your refund or send out your exchange, as per your preference.

Depending on the specific piece, our jewellery is hand made by several artisans around the world! We have carefully curated a close network that is able to deliver exceptional hand made pieces for all types.

Sizing is available on the product page for each specific product where applicable. For rings, you will be able to find sizing near the product description of that product. Look out for the 'Size Chart' tab.